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Refund Policy

You may return any of the following items to Penguin + Stone, for any reason, for a full refund (we'll also refund the return shipping cost, if the return is a result of our error) within 30 days of delivery of your shipment:

  • Any item in its original condition
  • Any unopened item (still in its plastic wrap)
  • Unworn jewelry, watches, shoes, clothing and accessories (see “Returning Jewelry and Watches” and “Returning Shoes, Clothing & Accessories” below for more details)

 

Please note that we cannot accept the return of opened items, some health and personal care items, food items, or items returned more than 30 days past delivery. We can only process returns and refunds for items purchased at Penguin + Stone.

Replacement of Damaged of Defective Items

If you received a defective item that is sold by Penguin + Stone and need to replace it with the same item, please follow the same instructions as above in the Return Policy Section to request a replacement.

Returning Shoes, Clothing and Accessories

  • Shoes, dresses and accessories purchased from Penguin + Stone, can be returned free of charge to Penguin + Stone within 30 days of delivery of shipment.
  • The items must be in new and unworn condition in the original packaging.
  • The items should be returned using a trackable shipping method.

Returning Jewelry and Watches

  • Jewelry items and watches with a value of $75 or more should be returned using a trackable shipping method.
  • All product packaging (boxes, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
  • Any items returned without original documentation will be rejected.
  • The items must be in new and unworn condition in the original packaging.
  • Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

 

 

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